TRAVEL OFFER SALES WEB PORTAL
OIS.PL web portal is a comprehensive system of travel offers along with booking assistance and transaction services. The solution is designed for both the end users – potential customers – as well as OIS employees who use it as their main tool for managing the publication of holiday travel offers, virtual work environment for booking services in accordance with internal procedures as well as a centralized CRM. The portal is integrated with ERP Sonea 2 system.
From the B2C user perspective, OIS.PL web portal allows you to make a travel reservation, submit documents associated with the conclusion of travel contract and communicate with travel agency representatives. From the perspective of OIS Travel Agency staff, the solution allows for the management of offers and reservations, offering discounts to regular customers based on their customer sales history, conclusion of contracts and maintaining control over the transactions – verification of payments made, addressing customer complaints, etc.
Fully integrated with Sonea 2 system, web portal builds on the initial functionality by adding the possibility of strategic and operational management of the company’s current activity, allowing company managers to exercise control over sales and customer service processes.